Shipping and Returns Policy

Shipping and Returns Policy

1. Pattern purchases 

1.1. Patterns & Pattern Books are NOT Refundable. This is because they are immediately available as downloadable files.

1.2. Patterns are available as downloadable files; no physical products are despatched..

1.3. If you are having difficulty with a pattern, we will attempt to resolve any problems in interpreting the instructions.

2. Amendments

2.1. Once your order has been placed and paid for, it can not be amended.

3. Special Offers Promotions and Competitions

3.1. From time to time, and at our complete discretion, purchases of products may be subject to special offers.

3.2. We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. Subject to section 2, we will honour at the offer price any order placed by you before an offer ends, or is amended or withdrawn.

3.3. We reserve the right to offer in our complete discretion different customers different special offers, promotions and the ability to enter different competitions.

3.4. Only one discount code of any type may be used per transaction. If we believe, in our reasonable opinion, that a discount code has been used more than once, we reserve the right, at our absolute discretion, not to apply the discount code to the transaction and to take full payment using the payment method selected or to cancel your order.

3.5. Patterns may be offered on our website at different prices at different times. The price you pay will be the price that applied at the time of initial purchase.

4. Our Right to Change these Terms and Conditions

4.1. We may change these terms and conditions from time to time.

4.2. Every time you place an order with us, the terms and conditions and privacy policy in force at that time will apply to the order.

4.3. Whenever we change these terms and conditions, we will keep you informed and give you notice of this by stating that these terms and conditions have been amended and the relevant date at the top of this page.

5. Our Liability

5.1. Whilst we seek to supply you with quality products we cannot be liable for any indirect or consequential loss or damage or loss of profits or reliance you had in having the products delivered to you, arising out of our supply or failure to supply the products to you.

5.2.¬†For further information about your statutory rights, contact your local Citizens’ Advice Bureau or Trading Standards office.

5.3. We will not be deemed to be in breach of contract or of these terms and conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

5.4. Other than as set out in clause 5.1, our maximum liability arising out of any order for the supply of products to you will be limited to the price of the products contained in that order.

6. Other Important Terms

6.1. We may transfer our rights and obligations under any order to another organisation, but this will not affect your rights or our obligations under these terms and conditions.

6.2. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

6.3. All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through our site, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the website without our prior written permission.

6.4. If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

6.5. These terms and conditions regulate the supply of products to you by us. Any other terms, conditions or representations (other than those made fraudulently or implied by statute) are excluded.

6.6. We may include links on our website to other sites that are not controlled by us; we are not responsible for the content of such websites.

6.7. These terms and conditions are governed by the Laws of England and Wales. This means the purchase of products through the website and any dispute or claim arising out of or in connection with it will be governed by the law in force in England and Wales. The Courts of England and Wales will have non-exclusive jurisdiction.

Contact us
Telephone: +44 (0)7777025742 or +44 (0) 2083605129

Email: accounts@craftycavy.co.uk

Or in writing: Crafty Cavy, 10 Viga Road, Grange Park, London N21 1HJ